SERVICES — S.01 MANAGED IT SERVICES

Your own IT department.
Without the overheads.

IT Green Solutions provides structured, dependable IT support for growing organisations. We support your employees, manage devices, strengthen security and help your technology remain productive, compliant and ready to scale.

WHO IT'S FOR
SMEs without a dedicated internal IT department
Internal IT teams that need specialist support or additional capacity
Organisations seeking a more structured and proactive IT provider

Managed IT support pricing

FLEXIBLE SUPPORT OPTIONS

Select a predictable monthly support arrangement or use our team when specialist assistance is required. We review your users, devices, locations, systems and business requirements before confirming the most suitable support model.

Tailored monthly support

Custom monthly plan

A defined support package tailored to your organisation.

  • Agreed monthly support allowance
  • Remote helpdesk assistance
  • Support for agreed users and systems
  • Defined scope and service expectations
  • Additional project work quoted separately
Request a tailored quotation

Projects & specialist support

Quoted by scope

Specialist IT expertise for planned work, improvements and migrations.

  • Microsoft 365 and cloud projects
  • Security and infrastructure improvements
  • Data and mailbox migrations
  • Device rollout and workplace modernisation
  • Project planning and technical consultancy
Request a project quotation
Predictable support

Clear monthly costs

A managed support agreement helps reduce unpredictable break-fix costs and provides a clear support structure.

Scalable service

Support that grows with you

Add users, devices, locations and services as your organisation develops without rebuilding your entire support model.

Specialist capability

More than a basic helpdesk

Access technical expertise across Microsoft 365, cloud, endpoint management, migrations, security and infrastructure.

All prices exclude VAT. Microsoft 365 licences, third-party licences, hardware, onsite work, out-of-hours support and separately scoped projects may be charged in addition to the monthly support fee. Final pricing is confirmed following an assessment of your users, devices, systems, locations and required service level.

What managed IT support includes

User helpdesk support

Day-to-day technical assistance for employees by phone, email and secure remote support, covering common device, software, access and Microsoft 365 issues.

Device monitoring & maintenance

Monitoring of supported computers, system health, operating-system status and security controls to identify issues before they cause significant disruption.

Microsoft 365 management

Support and administration for Microsoft 365 accounts, Outlook, Exchange Online, Teams, OneDrive, SharePoint, permissions and licence assignments.

Endpoint management & security

Central management of supported devices, security policies, antivirus protection, encryption, access controls and operating-system updates.

User onboarding & offboarding

Creation of user accounts, access permissions and device configuration for new employees, together with secure access removal when an employee leaves.

IT governance & improvement planning

Practical advice on risk, compliance, licensing, security, infrastructure, cloud services and future technology improvements aligned with your business objectives.

Taking over your IT, step by step

A CLEAR PLAN FROM DAY ONE
STEP 1

Discovery

We review your users, devices, Microsoft 365 environment, infrastructure, current support arrangements and priority risks.

STEP 2

Support plan

We agree the service scope, responsibilities, escalation process, support hours, pricing and transition schedule.

STEP 3

Onboarding

We establish secure support access, documentation, monitoring, device-management tools and employee support processes.

ONGOING

Managed support

Your employees receive ongoing assistance while our team monitors, maintains and continuously improves the supported IT environment.

Frequently asked questions

Managed IT support can include employee helpdesk assistance, Microsoft 365 administration, device monitoring, endpoint management, security support, user onboarding and offboarding, technical documentation and ongoing IT advice. The final scope is agreed before the service begins.
The per-user service includes ongoing helpdesk assistance, device management, monitoring, security support and Microsoft 365 administration, covering up to five supported devices per user. The precise scope and service levels are confirmed in the support agreement.
Microsoft 365 licences are normally billed separately at the applicable licence price. IT Green Solutions can review your current subscriptions, recommend appropriate plans and help reduce unnecessary licence costs.
Yes. We can work alongside your internal IT employees and provide helpdesk capacity, Microsoft 365 expertise, endpoint management, security support, project delivery or additional cover during busy periods and employee absence.
Yes. We review your existing environment, agree a structured transition plan, obtain the required access and documentation, and coordinate the handover with the aim of minimising disruption to your users.
Yes. IT Green Solutions can support office-based, hybrid and remote employees using secure remote-support tools, Microsoft 365 cloud services and centrally managed device and security platforms.
In a traditional workgroup, each computer manages its own accounts and settings, making security and support difficult to control. A centrally managed Microsoft environment provides consistent user identities, multi-factor authentication, device policies, access controls and improved support as the organisation grows.
Most issues can be resolved securely through remote support. Where an onsite visit is necessary, it can be arranged based on location, urgency, engineer availability and the terms of your support agreement.
Yes. Many services can be delivered remotely to organisations throughout Ireland and internationally. IT Green Solutions operates from Dublin and Prague, supporting users across multiple offices, countries and time zones.

Looking for reliable, structured IT support?