24/7 management & helpdesk
Round-the-clock management and support for your users — phone, email and remote.
SERVICES — S.01 MANAGED IT SERVICES
Your own IT department.
Your own IT department.
Without the overheads.
Imagine a dedicated in-house team of tech experts, minus the cost. Our consultative approach adds a layer of security, governance and advice over every IT decision — we manage and optimise your IT estate so you can focus on higher-value work.
WHO IT'S FOR
→Companies without an internal IT department
→Teams whose internal IT needs specialist backup
→Companies unhappy with their current provider
What the service includes
Monitoring & maintenance
Application and infrastructure monitoring, performance management and proactive maintenance.
Security & governance
A consultative layer of security and governance over all IT decisions and implementations.
Cloud cost optimisation
We optimise cloud resource consumption to reduce your cloud costs.
Infrastructure design
Designing new IT infrastructure or its components, aligned to your business strategy.
Application management
We help manage both your internal applications and the software you offer your clients.
Taking over your IT, step by step
A CLEAR PLAN FROM DAY ONESTEP 1
Discovery
We map your infrastructure, key risks and business priorities — free of charge.
STEP 2
Takeover plan
We agree scope and schedule, and manage the handover from your current provider.
STEP 3
Deployment
Monitoring, backups, documentation and helpdesk set up for all your staff.
ONGOING
Business as usual
Fast support, regular reporting and continuous improvement planning.
Frequently asked questions
Three models: per-user pricing (a fixed monthly fee per employee — predictable and scalable, most popular with Microsoft 365), flat monthly support (one set fee for limited support), and hourly break-fix (pay only when you need help, but less predictable over time). We'll recommend the right fit after a free assessment.
Full IT support, device management, security and Microsoft 365 licence support, covering up to 5 devices per user. Larger teams enjoy discounted rates.
A workgroup means every computer manages its own users and settings, with no central control. A Microsoft 365-based domain gives you central login and user control, better security (MFA, device policies), easier remote access and support, and room to scale. We help businesses move from outdated workgroups to modern, secure Microsoft 365 domains.